Dispatcher Resume Sample | Monster.com – Monster Jobs

When you work as a dispatcher, you’re the point of contact between customers, emergency personnel, workers, and supervisors. Think of your dispatcher resume as the point of contact between you and a potential employer. It must be clear, concise, and effectively communicate your skills and professional accomplishments. To help you get started, Monster has broken down the process into these easy-to-follow steps:

1. Begin with your name, contact information, link to your LinkedIn profile, and professional title.
2. Write a one-paragraph career summary that conveys your key professional accomplishments.
3. Make a list of your core competencies, such as information relay, customer service, and communication skills.
4. Mention any professional credentials you have, including certifications, technical skills, and training.
5. Create a work history section that mentions current and previous employers. Under each employer, make sure you highlight your job duties, accomplishments, and applicable skills.
6. Lastly, list your educational background, such as your high school diploma.

Now that you understand how to create a dispatcher resume, see these best practices come to life in our sample resume below.

Dispatcher Resume

Alex Stepchuk

Pittsburgh, PA, 15106 | 555.555.5555 |[email protected] | LinkedIn.com/in/alex.stepchuk

Dispatcher

Reliable and committed professional with 10+ years of dispatch experience. Proven to schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, passengers, or for normal installation, service, or emergency repairs. Multitasked in interfacing with multiple calls virtually simultaneously. Effectively balances competing priorities in fast-paced, client-facing environments. Employs a radio, telephone, or online system to transmit assignments, compile statistics, and report on work progress.

Core Competencies: Information Relay | Customer Service & Support | Subject Matter Expertise | Safety Practices | Communication Skills | Task Management | Resource Utilization | Work Crew Accountability | Professional Composure

Certifications & Technical Skills

Customer Skills Course

Personnel Management Training

Professional Experience

Dispatcher | Company One | Pittsburgh, PA | 20XX to Present

Monitors personnel or equipment locations and utilization to coordinate service and schedules.

• Oversees all communications within specifically assigned territories.
• Confers with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Records and maintains files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

Dispatcher | Company Two | Pittsburgh, PA | 20XX – 20XX

Operated radio, telephone, or computer equipment at emergency response centers. Relayed information to law enforcement and emergency response personnel.

• Questioned callers to determine locations as well as the nature of problems to determine type of response needed.
• Entered, updated, and retrieved information from teletype networks and computerized data systems, including wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Determined response requirements, relative priorities of situations, and dispatched units in accordance with established procedures.
• As needed, maintained contact with caller until responders arrived.

Dispatcher | Company Three | Pittsburgh, PA | 20XX – 20XX

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police/fire service, emergency ambulance service, information, and after-hours calls.

• Observed alarm registers and scanned maps to determine whether specific emergency was in the dispatch service area.
• Maintained files of information relating to emergency calls, including personnel rosters as well as emergency call-out and pager files.
• Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies.

Dispatcher | Company Four | Pittsburgh, PA | 20XX – 20XX

Employed radio, phone, or computer to direct crews and other field units to the appropriate sites.

• Supervised the route and status of field units to prioritize their daily schedule.
• Prioritized and organized calls according to urgency of need.
• Maintained and updated call logs, call records, and other important documentation.

Education

Diploma | High School One | Pittsburgh, PA

Start applying to jobs by downloading this dispatcher resume in Word.

Want to ensure you’re getting paid what you’re worth as a dispatcher? Monster can put it into perspective for you. According to our salary data, dispatchers typically earn a median hourly wage between $13.97 and $21.37. But that could vary, depending on your location and experience. Get a closer look by searching your job title and location in Monster’s Salary Tool.

Once you’re ready to search for dispatcher opportunities, check out these five U.S. metro areas where you’ll find the most dispatcher jobs:

Monster also lists plenty of dispatcher jobs across the U.S.

Communicate the Skills Employers Are Looking for in Your Resume

So, you’ve completed the first draft of your dispatcher resume. That’s a great start. But how efficiently does your resume communicate your skills to hiring managers? If you’re not sure, the resume writing team at Monster would be glad to put the finishing touches on your first draft. We’ll clear up common mistakes and make your final version easy to navigate. Plus, we’ll add some relevant keywords to help you get connected to online job recruiters.